Privacy Policy

1. Introduction

Letremor (“we,” “us,” or “our”) is a Canadian digital agency. We are committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

When you submit our contact form, we collect the following information:

• Full name
• Email address
• Phone number (if provided)
• Service interest (if selected)
• Message content (if provided)

We may also automatically collect technical data such as your IP address, browser type, and device information for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Communicate with you about projects and proposals
• Improve our website and user experience
• Prevent spam, fraud, and abuse of our services
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate our website and process your information:

• Cloudflare Turnstile — We use Cloudflare Turnstile for bot protection on our contact form. Cloudflare may collect technical data such as your IP address and browser characteristics to verify that you are a human visitor. Please refer to Cloudflare's Privacy Policy for details.
• Resend— We use Resend as our transactional email provider to deliver contact form submissions to our team. Your name, email address, and message content are transmitted through Resend's infrastructure. Please refer to Resend's Privacy Policy for details.
• Vercel— Our website is hosted on Vercel. Vercel may collect server logs including IP addresses and request metadata.
• Cal.com— If you book a call through our scheduling link, Cal.com will collect your name, email, and scheduling preferences.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the use of your personal information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at hello@letremor.com.

7. Security

We implement appropriate technical and organizational measures to protect your personal information, including HTTPS encryption, rate limiting, input validation and sanitization, and honeypot spam protection. However, no method of transmission or storage is 100% secure.

8. Cookies

Our website does not use tracking cookies or third-party analytics cookies. Cloudflare Turnstile may set functional cookies necessary for bot protection when you interact with our contact form.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Letremor
Email: hello@letremor.com